Choosing a recruitment system can feel like a technology decision. But the platform itself is really just the beginning. What makes the biggest difference isn’t the software on day one, but the support and partnership you get afterwards.
The business getting this wrong is significant. Research in the UK shows that:
- Mid-sized companies spend £10-40K and large organisations spending over £100,000+ annually on an ATS, yet without aftercare (updates, integrations and training), much of the investment goes to waste.
- UK recruiters spend nearly two working days per hire on manual admin, reflecting inefficiencies in ATS systems.
- A slow or frustrating system can increase time to hire by weeks, costing time and missed talent opportunities.
Add to that the knock-on effect on candidate experience: nearly 71% of job seekers drop out if an application takes too long or feels outdated. That’s not just lost applicants, it’s damage to your employer brand.
This is why the level of support and responsiveness you receive after implementation matters just as much as the system itself.
The Problem
Plenty of organisations discover the pitfalls of poor aftercare the hard way.
- Change requests are pushed to the bottom of the queue.
- Recruiters are forced into workarounds that slow everything down.
- Candidates are left frustrated with clunky, inconsistent application journeys.
Once the system goes live, change requests get pushed to the bottom of the list, recruiters are forced into clumsy workarounds, and candidates end up with a poor experience.
How engage|ats approach is different
From day one, we’re by your side. Our Account Managers, support desk, and DevOps specialists make sure things keep moving whether that means answering questions, solving issues, turning around changes quickly, or implementing bigger changes as your priorities evolve.
Yes, getting your ATS up and running can be done at pace, but the real value is what comes afterwards:
- Regular check-ins
- Free and transparent updates
- Changes that land in weeks, not months
The hidden cost of poor support
We often meet clients who come to us frustrated with their incumbent system, a commons story goes something like this:
We had invested heavily in a system that looked fine on paper. But once it was live, changes were denied or took months. Reporting had limitations, the candidate journey felt dated, and recruiters had stopped using half the features.
Instead of waiting months for updates, our in-house DevOps team delivered the tweaks needed within weeks. Reporting was simplified, dashboards were tailored, and the candidate journey was improved. Recruiters quickly reengaged with the system.
The business outcome? Faster hiring, better adoption, and a consistent experience for candidates.
Practical signs your ATS is holding you back
If any of this sound familiar, it may be time to rethink your provider:
- Recruiters are using spreadsheets because the ATS can’t adapt.
- Small changes, like a new field or form, report or process changes shouldn’t require technical support.
- System configuration changes shouldn’t take months to deliver.
- Candidate drop-off rates are high, and you’re unsure why.
- Your upgrades are tied to long release cycles you can’t control.
Growing with your organisation
Recruitment doesn’t stand still, the priorities shift, and processes evolve. That’s where our in-house DevOps team makes a difference. From dashboard tweaks to reporting improvements or new feature rollouts, we help your system keep pace, so it grows with you, without the hidden costs of poor aftercare.
What our clients say
“The service provided by all of the team is excellent, from Lisa to George on the service desk – top tier.”
“Our Account Manager is great and really personable.”
“The team are very helpful, and I have no hesitation contacting them.”
Why support is our differentiator
For our clients, support isn’t an add-on, it’s central to who we are. We know that when your ATS is backed by a team that listens, responds, and adapts, the technology stops being a hurdle and starts driving your recruitment forward.
We’re here to provide the kind of support that protects your business as it grows. Let’s Talk.